Privacy Policy

Creative Pixel Studios LLC d/b/a Better Law Firm Site

Last Updated: 7/14/2025
Effective Date: 7/14/2025

1. INTRODUCTION

Creative Pixel Studios LLC, doing business as Better Law Firm Site ("Company," "we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.better-law-firm-site.com), use our services, or interact with our business.

This Privacy Policy is incorporated into and forms part of our comprehensive Service Agreement.

2. COMPANY INFORMATION

Legal Entity: Creative Pixel Studios LLC
DBA: Better Law Firm Site
Business Address: 2108 N ST STE N, Sacramento, CA 95816 USA
Contact Information:

Phone: (818) 860-0915
Email: support@betterlawfirmsite.com
Privacy Contact: support@betterlawfirmsite.com

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

We collect information you voluntarily provide when you:

Complete our contact forms, intake forms, or service requests
Purchase our website design and digital marketing services
Create an account or subscribe to our services
Communicate with us via email, phone, chat, or in-person meetings
Subscribe to our newsletter, updates, or marketing communications
Participate in surveys, feedback requests, or promotional activities

This information includes:

Contact Information: Full name, title, law firm name, business address, email address, phone number
Business Information: Practice areas, firm size, years in practice, business registration details
Financial Information: Billing address, payment method details (processed through Stripe)
Website Content: Attorney bios, firm history, practice descriptions, photos, marketing materials
Communication Records: Email correspondence, phone call logs, meeting notes, support requests
Preferences: Service package selection, template preferences, design choices, communication preferences

3.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

Device Information: IP address, device type, browser type and version, operating system
Usage Analytics: Website pages visited, time spent on pages, referral sources, click patterns
Technical Data: Cookies, web beacons, log files, device identifiers
Location Information: General geographic location based on IP address
Performance Data: Website load times, user interactions, error reports

3.3 Information from Third Parties

We may receive information about you from:

Payment Processors: Stripe for transaction processing and fraud prevention
Analytics Services: Google Analytics for website usage statistics
Email Providers: Email service providers for delivery and engagement metrics
Webflow Platform: Hosting and website management data
Business Partners: Referral sources, professional associations, industry contacts
Public Sources: Business directories, legal directories, professional licensing boards

4. HOW WE USE YOUR INFORMATION

4.1 Service Delivery and Business Operations

Website Development: Create, customize, and maintain your law firm website using Webflow platform
SEO and Marketing Services: Provide ongoing search engine optimization, content creation, and digital marketing
Project Management: Coordinate website development, communicate progress, manage timelines
Customer Support: Provide technical assistance, answer questions, resolve issues
Account Management: Manage your subscription, process payments, handle billing inquiries
Quality Assurance: Monitor service performance, conduct satisfaction surveys, improve service delivery

4.2 Legal and Compliance Purposes

Contract Performance: Fulfill obligations under our Service Agreement
Payment Processing: Process subscription payments, handle refunds, manage billing disputes
Legal Compliance: Comply with applicable laws, regulations, and professional standards
Dispute Resolution: Investigate and resolve conflicts, support legal proceedings if necessary
Regulatory Reporting: Comply with tax reporting, business licensing, and regulatory requirements

4.3 Business Development and Marketing

Service Improvement: Analyze usage patterns, identify improvement opportunities, develop new features
Marketing Communications: Send service updates, newsletters, promotional materials (with consent)
Business Analytics: Understand market trends, evaluate business performance, plan growth strategies
Referral Programs: Manage client referrals and professional network relationships
Portfolio Development: Showcase work examples and case studies (with client permission)

4.4 Security and Fraud Prevention

Account Security: Protect against unauthorized access, identity theft, and fraudulent activities
Data Protection: Implement security measures, monitor for breaches, maintain data integrity
Risk Assessment: Evaluate client relationships, assess payment risks, prevent financial fraud
Incident Response: Investigate security incidents, implement corrective measures, notify affected parties

5. INFORMATION SHARING AND DISCLOSURE

5.1 We DO NOT Sell Personal Information

Important: We do not sell, rent, or lease your personal information to third parties for their marketing purposes. We do not engage in data brokerage or commercial data sales.

5.2 Service Providers and Business Partners

We share information with trusted service providers who assist us in business operations:

Webflow (Website Hosting):

Website hosting, content management, and technical infrastructure
Automatic backups, SSL certificates, and security monitoring
Form processing and CMS functionality for client websites

Stripe (Payment Processing):

Secure payment processing for subscription billing
Fraud prevention and risk assessment
Financial reporting and reconciliation

Google Analytics (Website Analytics):

Website usage statistics and performance monitoring
User behavior analysis and optimization insights
Marketing campaign effectiveness measurement

Email Service Providers:

Business email communication and newsletter delivery
Email deliverability optimization and engagement tracking
Marketing automation and customer communication

Professional Service Providers:

Legal counsel for contract review and compliance advice
Accounting services for financial reporting and tax compliance
Insurance providers for liability and coverage assessment

5.3 Legal Requirements and Protection

We may disclose information when required by law or to protect our legal rights:

Legal Process: Comply with court orders, subpoenas, search warrants, and regulatory requests
Law Enforcement: Cooperate with investigations of fraud, security violations, or criminal activity
Legal Rights Protection: Defend against legal claims, protect intellectual property, enforce contract terms
Safety Protection: Prevent harm to individuals, protect public safety, address emergency situations
Regulatory Compliance: Meet reporting requirements for business licensing, tax obligations, and professional standards

5.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or business restructuring:

Information may be transferred to the acquiring entity or successor company
Clients will be notified of ownership changes and privacy policy updates
Existing privacy commitments will be honored during transition periods
Client consent may be sought for material changes to data handling practices

6. DATA SECURITY AND PROTECTION

6.1 Technical Security Measures

Encryption and Transmission Security:

SSL/TLS encryption for all data transmission between your browser and our servers
End-to-end encryption for sensitive communications and file transfers
Secure API connections for all third-party service integrations
Regular security certificate updates and cryptographic key management

Access Controls and Authentication:

Multi-factor authentication for all administrative accounts
Role-based access controls limiting employee access to necessary information
Regular access reviews and permission audits
Secure password policies and credential management

Infrastructure Security:

Webflow's enterprise-grade hosting infrastructure with built-in security monitoring
Regular security updates and patches for all systems and software
Network firewalls and intrusion detection systems
Distributed denial-of-service (DDoS) protection

6.2 Administrative Security Measures

Staff Training and Policies:

Comprehensive privacy and security training for all employees and contractors
Signed confidentiality agreements for all personnel with data access
Regular security awareness updates and phishing prevention training
Clear data handling procedures and incident response protocols

Data Minimization and Retention:

Collection limited to information necessary for service delivery
Regular data audits to identify and remove unnecessary information
Automated deletion of temporary files and outdated backups
Client control over data retention preferences where legally permissible

6.3 Physical Security Measures

Office and Equipment Security:

Secured office facilities with access controls and visitor management
Locked storage for any physical documents containing personal information
Secure disposal procedures for documents and electronic media
Device encryption and remote wipe capabilities for mobile devices

6.4 Incident Response and Breach Management

Security Monitoring:

24/7 monitoring for suspicious activities and potential security threats
Automated alerting systems for unauthorized access attempts
Regular vulnerability assessments and penetration testing
Continuous improvement of security measures based on threat landscape

Breach Response Procedures:

Immediate containment and investigation of suspected security incidents
Notification to affected clients within 72 hours of confirmed breaches
Coordination with law enforcement and regulatory authorities as required
Post-incident analysis and implementation of additional protective measures

7. DATA RETENTION AND DELETION

7.1 Active Service Period

During your active subscription, we retain your information to:

Provide ongoing website hosting and maintenance through Webflow platform
Deliver SEO services, content creation, and digital marketing support
Process payments and manage your account
Provide customer support and technical assistance
Comply with legal and regulatory requirements

7.2 Post-Termination Retention

After service termination, we retain information according to the following schedule:

Website and Content Data:

90 days: Website backups and content files for emergency recovery
1 year: Website design files and customizations for reference
Permanent deletion: After retention period unless legal requirements mandate longer retention

Financial and Business Records:

7 years: Payment records, invoices, and tax-related documentation (legal requirement)
5 years: Contract terms, service agreements, and business correspondence
3 years: Support tickets, communication logs, and service delivery records

Marketing and Communication Data:

Until unsubscribe: Marketing email lists and communication preferences
2 years: Newsletter engagement data and marketing analytics
Immediate deletion: Upon request for marketing communications opt-out

7.3 Client-Requested Deletion

You may request deletion of your personal information by contacting us at [INSERT PRIVACY EMAIL]. We will:

Process deletion requests within 30 days of verification
Provide confirmation of completed deletion procedures
Maintain minimal information only as required by law or legitimate business interests
Coordinate with service providers to ensure comprehensive data removal

Legal Limitations on Deletion:

Financial records required for tax and regulatory compliance (7 years)
Information necessary for ongoing legal proceedings or disputes
Aggregated or anonymized data that cannot be attributed to specific individuals
Backup data that is technically impractical to delete (automatically purged per retention schedule)

8. YOUR PRIVACY RIGHTS

8.1 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights:

Right to Know:

Request disclosure of personal information we collect, use, and share
Obtain details about our data collection practices and purposes
Receive information about third parties who receive your personal information
Access specific pieces of personal information we maintain about you

Right to Delete:

Request deletion of personal information we collect or maintain
Receive confirmation of deletion completion (subject to legal exceptions)
Understand any legal limitations that prevent complete deletion

Right to Opt-Out:

Opt-out of sale of personal information (we do not sell personal information)
Opt-out of sharing for cross-context behavioral advertising
Withdraw consent for marketing communications at any time

Right to Non-Discrimination:

Receive equal service and pricing regardless of privacy rights exercise
Not be penalized for asserting CCPA rights
Receive transparent information about any service differences related to data collection

8.2 European Privacy Rights (GDPR)

If you are located in the European Union, you have additional rights:

Legal Basis for Processing:

Contract Performance: Processing necessary for service delivery under our Service Agreement
Legitimate Interests: Business operations, security, and customer relationship management
Legal Compliance: Regulatory requirements, tax obligations, and legal proceedings
Consent: Marketing communications and optional services (withdrawable at any time)

Enhanced Rights:

Data Portability: Receive your personal information in machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Restrict: Limit processing while disputes are resolved
Automated Decision-Making: Protection against solely automated decision-making with legal effects

8.3 Exercising Your Rights

How to Submit Requests:

Email: [INSERT PRIVACY EMAIL] with "Privacy Rights Request" in subject line
Phone: [INSERT PHONE NUMBER] during business hours
Mail: [INSERT BUSINESS ADDRESS] marked "Attention: Privacy Officer"

Request Processing:

Identity Verification: We may request additional information to verify your identity
Response Timeline: 30 days for most requests (may be extended to 60 days for complex requests)
No Charge: Most requests processed at no cost (excessive or repetitive requests may incur reasonable fees)
Status Updates: Regular communication about request status and any delays

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 Types of Cookies and Tracking We Use

Essential Cookies (Always Active):

Website functionality and user session management
Security features and fraud prevention
Form submission and error handling
User preferences and settings retention

Analytics Cookies (Can Be Disabled):

Google Analytics for website usage statistics
Performance monitoring and optimization insights
User behavior analysis and improvement opportunities
Marketing campaign effectiveness measurement

Marketing Cookies (Opt-In Required):

Retargeting and remarketing campaign management
Social media integration and sharing functionality
Email marketing engagement tracking
Advertising campaign performance measurement

9.2 Third-Party Tracking Services

Google Analytics:

Website traffic analysis and user behavior insights
Demographic and interest reporting (when available)
Goal tracking and conversion measurement
Custom event tracking for form submissions and downloads

Google Ads and Retargeting:

Advertising campaign management and optimization
Conversion tracking for marketing effectiveness
Remarketing to previous website visitors
Audience segmentation for targeted advertising

Social Media Pixels:

Facebook Pixel for social media advertising
LinkedIn Insight Tag for professional network marketing
Social sharing and engagement tracking
Cross-platform marketing campaign coordination

9.3 Managing Your Cookie Preferences

Browser Controls:

Most browsers allow you to control cookie settings through preferences
You can block, delete, or receive notifications about cookies
Some website functionality may be limited with cookies disabled
Private/incognito browsing modes limit cookie storage

Opt-Out Tools:

Google Analytics Opt-Out Browser Add-on
Digital Advertising Alliance opt-out tools
Social media platform advertising preference controls
Email unsubscribe links for marketing communications

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Processing Locations

Primary Data Processing:

United States (California) - Primary business operations and Webflow hosting
Global Content Delivery Network - Webflow's international infrastructure for performance
Service Provider Locations - Stripe (global), Google (global), email providers (varies)

10.2 Cross-Border Transfer Safeguards

For European Union Data:

Standard Contractual Clauses (SCCs) for service provider relationships
Adequacy Decisions where applicable for specific countries
Binding Corporate Rules for multinational service providers
Explicit Consent for transfers not covered by other safeguards

For Other International Transfers:

Contractual data protection obligations for all service providers
Regular assessment of destination country privacy laws
Additional security measures for high-risk jurisdictions
Client notification of significant transfer policy changes

10.3 International Client Considerations

Service Delivery Across Borders:

Law firm clients may have offices in multiple jurisdictions
Website hosting through Webflow's global infrastructure
Compliance with local data protection laws where clients operate
Coordination with client's own data protection obligations

11. CHILDREN'S PRIVACY

11.1 Age Restrictions and Protections

Service Limitations:

Our services are designed for legal professionals and businesses
We do not knowingly collect information from individuals under 18 years of age
Website registration and service agreements require legal capacity to contract
All communication is directed to business contacts and decision-makers

Inadvertent Collection:

If we become aware of information collected from minors, we delete it promptly
Parents or guardians may contact us to request deletion of minor's information
We implement reasonable measures to verify age when legally required
Staff training includes recognition and handling of potential minor data collection

12. MARKETING COMMUNICATIONS AND PREFERENCES

12.1 Communication Types and Consent

Service-Related Communications (No Opt-Out):

Account notifications, billing statements, and service updates
Security alerts, password resets, and account verification
Project updates, delivery notifications, and support responses
Legal notices, policy updates, and regulatory communications

Marketing Communications (Opt-In Required):

Newsletter subscriptions and industry updates
Service announcements and feature updates
Educational content and best practices sharing
Promotional offers and special pricing notifications

12.2 Consent Management and Preferences

Subscription Management:

Clear opt-in procedures for all marketing communications
Granular preferences for different types of content
Easy unsubscribe process available in all marketing emails
Preference center for managing communication types and frequency

Communication Channels:

Email marketing (primary channel with consent management)
Phone calls (business-related with explicit consent)
Text messages (opt-in required with clear consent)
Direct mail (business address only, professional communications)

12.3 Marketing Data and Analytics

Engagement Tracking:

Email open rates, click-through rates, and engagement metrics
Website behavior following marketing communications
Conversion tracking for marketing campaign effectiveness
A/B testing for communication optimization (anonymized data)

Personalization and Targeting:

Content customization based on service package and interests
Industry-specific information relevant to legal practice areas
Geographic targeting for local legal industry news and events
Behavioral targeting based on website usage and engagement patterns

13. DATA PROTECTION IMPACT ASSESSMENTS

13.1 High-Risk Processing Activities

We conduct Data Protection Impact Assessments (DPIAs) for:

Implementation of new data collection or processing systems
Significant changes to existing data handling procedures
Integration of new third-party services or vendors
Cross-border data transfers to new jurisdictions
Processing activities that may pose high risks to individual privacy

13.2 Risk Mitigation and Monitoring

Ongoing Assessment:

Regular review of data processing activities and associated risks
Consultation with privacy professionals for complex processing decisions
Client notification of material changes to data handling practices
Continuous monitoring of regulatory developments and compliance requirements

14. PRIVACY POLICY UPDATES AND CHANGES

14.1 Policy Modification Procedures

Change Notification:

Email notification to active clients for material changes
Website notice prominently displayed for significant updates
Opt-in consent required for changes that expand data usage
30-day advance notice for changes affecting existing clients

Version Control:

Clear dating and version numbering for all policy updates
Archive of previous versions available upon request
Change summary provided with each update
Integration with Service Agreement updates for consistency

14.2 Continued Service and Consent

Acceptance of Changes:

Continued use of services constitutes acceptance of updated policy
Right to cancel services if you disagree with material changes
Grandfathering of existing clients for certain changes when possible
Clear communication of options available following policy updates

15. CONTACT INFORMATION AND PRIVACY REQUESTS

15.1 Privacy Contact Information

For All Privacy-Related Questions and Requests:

Primary Privacy Contact:
support@betterlawfirmsite.com
Subject Line: Privacy Policy Inquiry or Privacy Rights Request

Business Address:
Creative Pixel Studios LLC
2108 N ST STE N
Sacramento, CA 95816 USA

Phone: (818) 860-0915

15.2 Types of Privacy Requests

Information Requests:

Questions about our privacy practices
Requests for copies of personal information we maintain
Inquiries about data sharing and third-party relationships
Clarification of policy terms and procedures

Rights Exercise Requests:

Data deletion or right to be forgotten requests
Data portability and access requests
Opt-out requests for marketing communications
Correction of inaccurate or incomplete information

Complaint and Concern Resolution:

Privacy violation reporting and investigation
Data security incident reporting
Disputes about data handling practices
Escalation of unresolved privacy issues

15.3 Regulatory Contact Information

If you are not satisfied with our response to privacy concerns, you may contact:

California Residents: California Attorney General's Office
Privacy Unit
privacy@oag.ca.gov

General Privacy Complaints: Federal Trade Commission
Consumer Response Center
reportfraud.ftc.gov

16. EFFECTIVE DATE AND SCOPE

16.1 Policy Effectiveness

This Privacy Policy is effective as of [INSERT DATE] and applies to all information collected by Creative Pixel Studios LLC d/b/a Better Law Firm Site through our website, services, and business operations.

16.2 Integration with Service Agreement

This Privacy Policy is incorporated by reference into our comprehensive Service Agreement and should be read in conjunction with those terms for complete understanding of our data handling practices and your rights.

16.3 Legal Precedence

In case of any conflict between this Privacy Policy and our Service Agreement, the Service Agreement terms shall take precedence for service-related matters, while this Privacy Policy governs data protection and privacy rights.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.

This Privacy Policy was prepared specifically for Creative Pixel Studios LLC d/b/a Better Law Firm Site and reflects our actual business practices and legal obligations.

Document Version: 1.0
Last Updated: 7/14/2025
Next Scheduled Review: 7/14/2026

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