CANCELLATION POLICY

Creative Pixel Studios LLC d/b/a Better Law Firm Site

Last Updated: 7/14/2025
Effective Date: 7/14/2025

1. OVERVIEW

This Cancellation Policy explains how you can cancel your subscription, modify your services, or update your account information for website design and digital marketing services provided by Creative Pixel Studios LLC d/b/a Better Law Firm Site.

This policy is part of our comprehensive Service Agreement and should be read in conjunction with our Terms of Service and Privacy Policy.

2. ACCOUNT MANAGEMENT AND SELF-SERVICE OPTIONS

2.1 Stripe Customer Portal Access

Easy Account Management: All active subscribers have access to our secure Stripe Customer Portal where you can:

View subscription details and billing history
Update payment methods and billing information
Modify subscription plans (upgrade or downgrade)
Cancel your subscription with immediate effect
Download invoices and payment receipts
Update billing address and contact information

How to Access Your Portal:

Email Request: Contact us at support@betterlawfirmsite.com to receive your secure portal link
Phone Request: Call (818) 860-0915 during business hours for portal access
Direct Link: Access through the link provided in your billing emails
Account Dashboard: Available through your client account area (if applicable)

2.2 Instant Subscription Modifications

Real-Time Changes: When you make changes through the Stripe Customer Portal:

Immediate Processing: Changes take effect immediately upon confirmation
Prorated Billing: Automatic prorated charges or credits for plan changes
Instant Invoicing: New invoices generated and sent immediately
Email Confirmation: Automatic confirmation of all changes via email
Service Adjustment: Services updated to reflect new subscription level

Supported Modifications:

Upgrade from Starter to Growth or Authority packages
Downgrade from Authority to Growth or Starter packages
Switch between monthly and annual billing cycles
Update payment methods and billing information
Cancel subscription with immediate or end-of-period effect

3. CANCELLATION PROCEDURES AND OPTIONS

3.1 Self-Service Cancellation (Recommended)

Through Stripe Customer Portal:

Access Portal: Use your secure Stripe Customer Portal link
Cancel Subscription: Click "Cancel Subscription" in your account dashboard
Choose Timing: Select immediate cancellation or end-of-period cancellation
Confirm Cancellation: Review terms and confirm cancellation request
Receive Confirmation: Automatic email confirmation with cancellation details

Cancellation Timing Options:

Immediate Cancellation: Services stop immediately, no refund for current period
End-of-Period: Services continue through current billing period, then stop
Scheduled Cancellation: Set future cancellation date up to current period end

3.2 Direct Contact Cancellation

Alternative Cancellation Methods: If you prefer personal assistance or cannot access the Customer Portal:

Email Cancellation:

Address: support@betterlawfirmsite.com
Subject: "Subscription Cancellation Request"
Required Information: Account email, firm name, cancellation date preference
Response Time: Confirmation within 24 hours during business days

What You'll Receive:

Email Confirmation: Immediate confirmation with cancellation details
Service End Date: Clear statement of when services will stop
Final Billing: Information about final charges or credits
Data Retention: Explanation of data retention and deletion procedures
Transfer Options: Information about website transfer procedures

4. REFUND POLICY AND BILLING ADJUSTMENTS

4.1 Refund Guidelines

Website Development Services:

Non-Refundable: Website design and development work is non-refundable once work begins
Before Work Starts: Full refund available if cancelled within 24 hours of payment and before development begins
Partial Completion: No partial refunds for partially completed websites

Monthly Subscription Services:

No Partial Refunds: Monthly subscription fees are non-refundable for partial periods
Service Through Period End: Services continue through end of current billing period
Prorated Credits: Credits applied for plan downgrades within billing period

Annual Subscription Services:

No Refunds: Annual payments are non-refundable regardless of cancellation timing
Service Through Period End: Services continue through end of current annual period
Early Cancellation: No refund for unused months in annual subscriptions

4.2 Prorated Billing for Plan Changes

Automatic Proration System:

Upgrade Charges: Immediate charge for prorated difference to higher plan
Downgrade Credits: Automatic credit for unused portion of higher plan
Billing Cycle Alignment: All charges aligned with your billing anniversary date
Instant Invoicing: New invoices generated immediately upon plan changes

Proration Examples:

Mid-month upgrade: Pay prorated difference for remaining days in billing period
Mid-cycle downgrade: Receive credit for unused portion, applied to next invoice
Annual to monthly switch: Credit for unused annual time, new monthly billing begins
Monthly to annual switch: Immediate charge for annual amount minus monthly credit

5. SERVICE TERMINATION AND TRANSITION

5.1 What Happens When You Cancel

Immediate Effects:

Subscription Billing: Automatic cancellation of future charges
Account Access: Customer Portal access maintained for 90 days for records
Service Delivery: SEO and marketing services stop at period end
Support Access: Basic support available for 30 days post-cancellation

Service Wind-Down Timeline:

Day 1-30: Full services continue (if end-of-period cancellation selected)
Day 31: SEO services, content creation, and marketing support cease
Day 32-90: Website hosting continues through Webflow (grace period)
Day 91+: Website hosting may be suspended without transfer

5.2 Website and Data Transition

Website Transfer Options:

Client Webflow Account: Transfer website to your own Webflow account
Export Options: Static website export in HTML/CSS format
Content Backup: CMS content exported in CSV format
Custom Code: Documentation of custom code and integrations provided

Transfer Requirements:

30-Day Notice: Preferred notice for smooth transition planning
Webflow Account: You must create and fund your own Webflow hosting account
Plan Requirements: Your Webflow plan must support your website's features
DNS Management: Coordination required for domain and DNS transitions

Transfer Timeline:

Days 1-7: Transfer planning and client Webflow account setup
Days 8-15: Website transfer execution and testing
Days 16-30: DNS transition and final verification
Post-Transfer: 30 days of transfer-related support included

5.3 Data Retention and Deletion

Data Retention Schedule:

90 Days: Website backups retained for emergency recovery
1 Year: Design files and customizations retained for reference
7 Years: Financial records retained for tax and legal compliance
Permanent: Client content ownership rights remain with client

Data Deletion Process:

Automatic Deletion: Non-essential data deleted per retention schedule
Client Request: Expedited deletion available upon written request
Legal Requirements: Some data retained longer for regulatory compliance
Confirmation: Deletion confirmation provided upon completion

6. SPECIAL CIRCUMSTANCES AND EXCEPTIONS

6.1 Emergency Cancellation

Immediate Cancellation Situations:

Business Closure: Law firm dissolution or business closure
Financial Hardship: Documented financial distress or bankruptcy
Regulatory Issues: Professional licensing problems or regulatory sanctions
Technical Incompatibility: Fundamental service delivery failures

Emergency Process:

Contact Support: Call [INSERT PHONE] for immediate assistance
Document Situation: Provide relevant documentation of circumstances
Custom Solution: Work together on appropriate resolution
Expedited Processing: Faster than normal cancellation and transition

6.2 Involuntary Cancellation by Company

Grounds for Company-Initiated Cancellation:

Non-Payment: Failure to pay invoices after 30-day grace period
Terms Violation: Material breach of Service Agreement terms
Illegal Activity: Use of services for illegal or unethical purposes
Compliance Issues: Failure to maintain professional licensing or standing

Company Cancellation Process:

Written Notice: 30-day notice provided (unless immediate termination required)
Cure Period: Opportunity to remedy issues where applicable
Final Invoice: Pro-rated final billing and service termination
Data Transition: Reasonable assistance with website transfer despite termination

7. BILLING SUPPORT AND ASSISTANCE

7.1 Customer Portal Support

Portal Access Issues:

Lost Access: Contact support for new portal link generation
Technical Problems: Phone support for portal navigation assistance
Browser Issues: Guidance on compatible browsers and troubleshooting
Mobile Access: Portal optimized for mobile device access

Billing Questions:

Invoice Clarification: Detailed explanation of charges and credits
Payment Method Issues: Assistance with credit card and ACH problems
Proration Questions: Clear explanation of prorated charges and credits
Tax Questions: Sales tax and business tax reporting assistance

7.2 Account Management Assistance

Subscription Changes:

Plan Recommendations: Guidance on appropriate service level selection
Feature Comparison: Detailed explanation of package differences
Timing Advice: Optimal timing for upgrades and downgrades
Cost Analysis: ROI analysis and cost-benefit consultation

Technical Integration:

Payment Method Setup: Assistance with bank accounts and credit card setup
Billing Address Updates: Help with address changes and verification
Invoice Delivery: Custom invoice delivery preferences and schedules
Reporting Integration: Connection with accounting software where possible

8. CONTACT INFORMATION FOR CANCELLATION

8.1 Primary Cancellation Contacts

For Immediate Cancellation Assistance:

Customer Portal Access:

Stripe Customer Portal

Direct Cancellation Support:

Stripe Customer Portal

8.2 Billing and Account Questions

For Billing-Related Cancellation Questions:

Billing Support: support@betterlawfirmsite.com or (818) 860-0915
Refund Questions: Include account information and specific refund inquiry
Proration Questions: Include desired change date and current plan information
Technical Issues: Portal problems or payment processing issues

8.3 Website Transfer Assistance

For Website Transfer Support:

Transfer Coordination: support@betterlawfirmsite.com with subject "Website Transfer"
Technical Support: Webflow account setup and configuration assistance
DNS Support: Domain and hosting transition coordination
Timeline Questions: Transfer scheduling and deadline management

9. POLICY UPDATES AND CHANGES

9.1 Cancellation Policy Changes

Notification Process:

Email Notice: 30-day advance notice of material policy changes
Website Update: Updated policy posted with effective date
Existing Clients: Grandfathering provisions for current subscribers where applicable
Opt-Out Rights: Right to cancel under existing terms if you disagree with changes

9.2 Integration with Other Policies

Related Documents:

Service Agreement: Complete terms and conditions for all services
Privacy Policy: Data handling and privacy rights information
Refund Policy: Detailed refund terms and conditions (incorporated above)
Website Terms: Terms of use for website visitors and users

10. EFFECTIVE DATE AND LEGAL BINDING

10.1 Policy Effectiveness

This Cancellation Policy is effective as of 7/25/2025 and applies to all subscriptions and services provided by Creative Pixel Studios LLC d/b/a Better Law Firm Site.

10.2 Legal Integration

This policy is incorporated by reference into our comprehensive Service Agreement and has the same legal force and effect as our main contract terms.

10.3 California Law Compliance

This policy complies with California Civil Code Section 1799 regarding automatic renewal services and provides all required disclosures for subscription billing.

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS CANCELLATION POLICY.

This Cancellation Policy reflects our actual business practices and integrates with our Stripe billing system for accurate and transparent subscription management.

Document Prepared For: Creative Pixel Studios LLC d/b/a Better Law Firm Site
Last Updated: 7/25/2025
Next Review Date: 1/27/2026

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